Welch Allyn Partners in Care Services offer custom service and support programs for all of your devices and systems, helping to protect your investment and provide you with extended support staff as needed.
For the Connex Clinical Surveillance System, we offer three levels of service and support, depending on your facility needs:
Basic |
---|
Telephone and Remote Service |
Direct Access Partners in Care Support CenterYES |
Remote Diagnostics & RepairYES |
5 x 12 Telephone Support Normal Business DaysNO |
Hardware Support Services |
Loaners/ExchangeNO |
Labor and Parts IncludedNO |
Expedited Shipping ServicesNO |
On-site SupportNO |
Clinical Training |
Initial Clinical EducationYES |
Additional Clinical Education Packages: 2/5/10/20 Day PackageNO |
Technical Training & Certification |
Technical Training AllowancesNO |
Software/Systems Support |
Embedded Software MaintenanceYES |
Software UpdatesYES |
Discounts on Licensable Features with UpgradesNO |
EMR Interface Map ChangesYES |
Telephone and Remote Service |
Additional FeaturesNO |
Test Server & Warm Spare SupportNO |
Full |
---|
Telephone and Remote Service |
Direct Access Partners in Care Support CenterYES |
Remote Diagnostics & RepairYES |
5 x 12 Telephone Support Normal Business DaysNO |
Hardware Support Services |
Loaners/ExchangeYES |
Labor and Parts IncludedYES |
Expedited Shipping ServicesYES |
On-site SupportNO |
Clinical Training |
Initial Clinical EducationYES |
Additional Clinical Education Packages: 2/5/10/20 Day Package5% discount— 5/10/20 Day Package |
Technical Training & Certification |
Technical Training Allowances2 techs/yr |
Software/Systems Support |
Embedded Software MaintenanceYES |
Software UpdatesYES |
Discounts on Licensable Features with Upgrades3% |
EMR Interface Map ChangesNO |
Additional Features |
Closet Server SupportYES |
Test Server & Warm Spare SupportNO |
Premium |
---|
Telephone and Remote Service |
Direct Access Partners in Care Support CenterYES |
Remote Diagnostics & RepairYES |
5 x 12 Telephone Support Normal Business DaysNO |
Hardware Support Services |
Loaners/ExchangeYES |
Labor and Parts IncludedYES |
Expedited Shipping ServicesYES |
On-site SupportYES |
Clinical Training |
Initial Clinical EducationYES |
Additional Clinical Education Packages: 2/5/10/20 Day Package5% discount— 5/10/20 Day Package |
Technical Training & Certification |
Technical Training Allowances2 techs/yr |
Software/Systems Support |
Embedded Software MaintenanceYES |
Software UpdatesYES |
Discounts on Licensable Features with Upgrades5% |
EMR Interface Map ChangesTwice Annually |
Additional Features |
Closet Server SupportYES |
Test Server & Warm Spare SupportYES |