Welch Allyn Connex^® Clinical Surveillance System

Welch Allyn Partners in Care Services offer custom service and support programs for all of your devices and systems, helping to protect your investment and provide you with extended support staff as needed.

For the Connex Clinical Surveillance System, we offer three levels of service and support, depending on your facility needs:

Basic
Telephone and Remote Service
Direct Access Partners in Care Support Center YES
Remote Diagnostics & Repair YES
Connex Service Dashboard YES
5 x 12 Telephone Support Normal Business Days NO
Hardware Support Services
Loaners/Exchange NO
Labor and Parts Included NO
Expedited Shipping Services NO
On-site Support NO
Clinical Training
Initial Clinical Education YES
Additional Clinical Education Packages: 2/5/10/20 Day Package NO
Technical Training & Certification
Technical Training Allowances NO
Software/Systems Support
Embedded Software Maintenance YES
Software Updates YES
Discounts on Licensable Features with Upgrades NO
EMR Interface Map Changes YES
Telephone and Remote Service
Additional Features NO
Test Server & Warm Spare Support NO

Basic

Telephone and Remote Service

Direct Access Partners in Care Support Center

YES

Remote Diagnostics & Repair

YES

Connex Service Dashboard

YES

5 x 12 Telephone Support Normal Business Days

NO

Hardware Support Services

Loaners/Exchange

NO

Labor and Parts Included

NO

Expedited Shipping Services

NO

On-site Support

NO

Clinical Training

Initial Clinical Education

YES

Additional Clinical Education Packages: 2/5/10/20 Day Package

NO

Technical Training & Certification

Technical Training Allowances

NO

Software/Systems Support

Embedded Software Maintenance

YES

Software Updates

YES

Discounts on Licensable Features with Upgrades

NO

EMR Interface Map Changes

YES

Telephone and Remote Service

Additional Features

NO

Test Server & Warm Spare Support

NO

Full
Telephone and Remote Service
Direct Access Partners in Care Support Center YES
Remote Diagnostics & Repair YES
Connex Service Dashboard YES
5 x 12 Telephone Support Normal Business Days NO
Hardware Support Services
Loaners/Exchange YES
Labor and Parts Included YES
Expedited Shipping Services YES
On-site Support NO
Clinical Training
Initial Clinical Education YES
Additional Clinical Education Packages: 2/5/10/20 Day Package 5% discount— 5/10/20 Day Package
Technical Training & Certification
Technical Training Allowances 2 techs/yr
Software/Systems Support
Embedded Software Maintenance YES
Software Updates YES
Discounts on Licensable Features with Upgrades 3%
EMR Interface Map Changes NO
Additional Features
Closet Server Support YES
Test Server & Warm Spare Support NO

Full

Telephone and Remote Service

Direct Access Partners in Care Support Center

YES

Remote Diagnostics & Repair

YES

Connex Service Dashboard

YES

5 x 12 Telephone Support Normal Business Days

NO

Hardware Support Services

Loaners/Exchange

YES

Labor and Parts Included

YES

Expedited Shipping Services

YES

On-site Support

NO

Clinical Training

Initial Clinical Education

YES

Additional Clinical Education Packages: 2/5/10/20 Day Package

5% discount— 5/10/20 Day Package

Technical Training & Certification

Technical Training Allowances

2 techs/yr

Software/Systems Support

Embedded Software Maintenance

YES

Software Updates

YES

Discounts on Licensable Features with Upgrades

3%

EMR Interface Map Changes

NO

Additional Features

Closet Server Support

YES

Test Server & Warm Spare Support

NO

Premium
Telephone and Remote Service
Direct Access Partners in Care Support Center YES
Remote Diagnostics & Repair YES
Connex Service Dashboard YES
5 x 12 Telephone Support Normal Business Days NO
Hardware Support Services
Loaners/Exchange YES
Labor and Parts Included YES
Expedited Shipping Services YES
On-site Support YES
Clinical Training
Initial Clinical Education YES
Additional Clinical Education Packages: 2/5/10/20 Day Package 5% discount— 5/10/20 Day Package
Technical Training & Certification
Technical Training Allowances 2 techs/yr
Software/Systems Support
Embedded Software Maintenance YES
Software Updates YES
Discounts on Licensable Features with Upgrades 5%
EMR Interface Map Changes Twice Annually
Additional Features
Closet Server Support YES
Test Server & Warm Spare Support YES

Premium

Telephone and Remote Service

Direct Access Partners in Care Support Center

YES

Remote Diagnostics & Repair

YES

Connex Service Dashboard

YES

5 x 12 Telephone Support Normal Business Days

NO

Hardware Support Services

Loaners/Exchange

YES

Labor and Parts Included

YES

Expedited Shipping Services

YES

On-site Support

YES

Clinical Training

Initial Clinical Education

YES

Additional Clinical Education Packages: 2/5/10/20 Day Package

5% discount— 5/10/20 Day Package

Technical Training & Certification

Technical Training Allowances

2 techs/yr

Software/Systems Support

Embedded Software Maintenance

YES

Software Updates

YES

Discounts on Licensable Features with Upgrades

5%

EMR Interface Map Changes

Twice Annually

Additional Features

Closet Server Support

YES

Test Server & Warm Spare Support

YES

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The Connex^® Service Dashboard

The Service Dashboard is included with all service agreements. This web-based portal enables clinical engineering staff to proactively manage and monitor all Connex^® Vital Signs Monitors, central stations and servers on the hospital network, to maximize system uptime and help protect your investment.

Monitor all of your Connex equipment including servers, computers and vital signs monitoring devices
Manage sensor usage, battery life, cycles, log files, firmware and active processes
Maximize system uptime and device availability to improve staff productivity
Enables proactive management of service activity, protecting the investment and bottom line

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Welch Allyn PartnerConnect^®

Welch Allyn PartnerConnect^® technology provides a direct, secure and encrypted connection between your site and Welch Allyn Technical Support servers. PartnerConnect enables remote diagnostics and management of devices and systems including software installations, updates and upgrades.

PartnerConnect also enables proactive service capabilities on the Welch Allyn platform, allowing our Technical Support Center to remotely view your devices and system configurations in real-time via the Internet to provide:

Device and system operational support
Software updates and enhanced options
Enhanced troubleshooting
Installation assistance

Connex^® Value Analysis Tool

This Value Analyzer helps you estimate your potential savings due to a range of potential benefits. The tool comes preloaded with exemplary values that should be reviewed to see how they might apply to your hospital settings.

LEARN MORE

Access information about our complete Partners in Care Service offerings.

Learn more

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Welch Allyn Connex. Practical innovation for improved patient outcomes.

Welch Allyn Connex® Clinical Surveillance System

Connex® Clinical Surveillance System

Partners in CareSM Services

Welch Allyn Partners in Care Services offer custom service and support programs for all of your devices and systems, helping to protect your investment and provide you with extended support staff as needed.

For the Connex Clinical Surveillance System, we offer three levels of service and support, depending on your facility needs:

Direct Access Partners in Care Support Center

Remote Diagnostics & Repair

Connex Service Dashboard

5 x 12 Telephone Support Normal Business Days

Loaners/Exchange

Labor and Parts Included

Expedited Shipping Services

On-site Support

Initial Clinical Education

Additional Clinical Education Packages: 2/5/10/20 Day Package

Technical Training Allowances

Embedded Software Maintenance

Software Updates

Discounts on Licensable Features with Upgrades

EMR Interface Map Changes

Additional Features

Test Server & Warm Spare Support

Direct Access Partners in Care Support Center

Remote Diagnostics & Repair

Connex Service Dashboard

5 x 12 Telephone Support Normal Business Days

Loaners/Exchange

Labor and Parts Included

Expedited Shipping Services

On-site Support

Initial Clinical Education

Additional Clinical Education Packages: 2/5/10/20 Day Package

Technical Training Allowances

Embedded Software Maintenance

Software Updates

Discounts on Licensable Features with Upgrades

EMR Interface Map Changes

Closet Server Support

Test Server & Warm Spare Support

Direct Access Partners in Care Support Center

Remote Diagnostics & Repair

Connex Service Dashboard

5 x 12 Telephone Support Normal Business Days

Loaners/Exchange

Labor and Parts Included

Expedited Shipping Services

On-site Support

Initial Clinical Education

Additional Clinical Education Packages: 2/5/10/20 Day Package

Technical Training Allowances

Embedded Software Maintenance

Software Updates

Discounts on Licensable Features with Upgrades

EMR Interface Map Changes

Closet Server Support

Test Server & Warm Spare Support

The Connex® Service Dashboard

Welch Allyn PartnerConnect®

Welch Allyn PartnerConnect® technology provides a direct, secure and encrypted connection between your site and Welch Allyn Technical Support servers. PartnerConnect enables remote diagnostics and management of devices and systems including software installations, updates and upgrades.

PartnerConnect also enables proactive service capabilities on the Welch Allyn platform, allowing our Technical Support Center to remotely view your devices and system configurations in real-time via the Internet to provide:

Access information about our complete Partners in Care Service offerings.

Welch Allyn Connex. Practical innovation for improved patient outcomes.

Welch Allyn Connex^® Clinical Surveillance System

Connex^®Clinical Surveillance System

Partners
in Care^SM Services

The Connex^® Service Dashboard

Welch Allyn PartnerConnect^®

Welch Allyn PartnerConnect^® technology provides a direct, secure and encrypted connection between your site and Welch Allyn Technical Support servers. PartnerConnect enables remote diagnostics and management of devices and systems including software installations, updates and upgrades.