Customer First

Engaging customers and building loyalty through quality innovation and superior relationships

 

Customer First is about the total Welch Allyn experience—not just the quality or performance of our products, but the people behind the scenes who interact with and support you, our valued customers, and the value you get from us. It’s about providing a positive experience every time you connect with us. It’s about the energy and enthusiasm we demonstrate to you. It’s about building long-term relationships because you trust our brand and our people. Every Welch Allyn employee represents our brand on a daily basis, and we strive to deliver on your expectations, as we have for over a century.

2014 Enhancements 
based on your direct feedback:

  1. Increased self-help videos and online documents to quickly solve product questions
  2. Parts Now Service: a new program that gives you the option to purchase parts quickly from Welch Allyn
  3. Simplified phone menu to get you to the right person quickly
  4. Advanced Replacement Program: a new program that speeds the replacement/return process for malfunctioning devices
  5. Expedited repair process that provides cost-effective and faster-turnaround options
  6. Durability enhancements for our thermometry probes
  7. Enhanced battery life for our vital signs monitors

We’d love to hear from you!

Tell us about an amazing Welch Allyn experience or let us know how we can improve.  Please email us at customerfirst@welchallyn.com anytime.

Or you can wait until June 2014 and tell us your thoughts in our next customer survey.