Nearly 100 years of experience in frontline care has helped Welch Allyn understand that healthcare staff have different priorities and ways of working. That’s why we designed Partners in Care Services to deliver flexible programs that cover all of your service needs.
We hope that you will find the answers you are looking for below, if after looking through these FAQs you still have questions, please call our Customer Service Team at 1.800.535.6663
Q: I recently purchased a Partners in Care Support Agreement but I misplaced my service tool or never installed it.
A: No worries. Welch Allyn can send you a new CD by mail. As a quicker option, call our Technical Support Center. They can help you download the tool over the Internet.
Q: I cannot connect to the Internet for remote services, what should I do?
A: Unfortunately, you will have to send the device back to Welch Allyn for any service related activity.
Q: I have an Internet connection, but cannot connect to Welch Allyn because of internal IT policies or security reasons. What should I do?
A: Please download the following brochure for help overcoming these concerns and issues.
Q: Where will my devices be repaired?
A: Depending on the product, repairs are done at the Welch Allyn repair centers located in Beaverton, OR, and /or Skaneateles, NY.
Q: Will the loaners be available for free?
A: Loaners are included as part of the warranty on most Welch Allyn devices. For our newest devices, loaners are not included in the warranty, but available for a fee or included as part of a Partners in Care Service Agreement. Shipping is included as a feature in the service agreement.
Q: If my products were repaired by a dealer at some point does that void any option for a service agreement?
A: No. However Welch Allyn does have the right to change the service terms on 60 days’ notice if it is determined the device is not repairable due to abuse or a third-party attempt to repair.
Still have questions? Call us at 1.800.535.6663
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